Organizations are increasingly finding out about the benefits of using Microsoft Teams for calling; it’s flexible and future-ready. But what many are discovering, is that Teams offers so much more. So, which additional functionalities and integrations pair perfectly with Teams Phone? Let’s take a look at some of the most powerful integrations.
ROGER365.io seamlessly connects Teams to all of your communication channels. This means your customers can reach you through their preferred channel—whether that’s phone, WhatsApp, webchat or Facebook—while your customer service agents handle everything within Teams. With integrated CRM functionality, you get instant access to customer interactions and information, enabling you to respond quickly and efficiently to your customer’s needs during a call.
In addition to these efficiency gains, ROGER365.io also offers the ability to deploy a chatbot. This bot can handle simple inquiries and automatically transfer to a live agent when more expertise is required. The user-friendly wallboard helps you keep an eye on response times, task assignments and customer satisfaction, enhancing the overall customer experience.
One of the biggest advantages of Teams Phone over traditional telephony is the freedom to make calls on any device. While traditional phone systems often kept you tethered to your desk, Teams Phone allows you to easily switch between devices—even during a call. Whether you’re starting a call on your mobile while on the go or switching to your laptop once you arrive at the office, Teams makes it possible.
There are also numerous personal devices, like headsets and cameras, that easily integrate with Teams. Even larger devices, like Surface Hubs and large meeting room screens, support the Teams app, allowing you to join calls or meetings with just the touch of a button. The possibilities are endless, ensuring your employees can work optimally from anywhere, at any time.
Ready to explore how Teams Phone integrations can benefit your organization? Get in touch with us to learn more about how these solutions can transform your business.
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