In 2018, Cannock, a specialist in credit management and debt collection, chose to outsource their IT infrastructure to support their growth. Interstellar created a flexible, secure, and fast IT environment essential for supporting their employees and clients.
Cannock is a leading specialist in credit management and debt collection, focused on solving payment issues and improving accounts receivable management for businesses and institutions. With an experienced team and a wealth of data, Cannock provides efficient and humane solutions, always considering the client relationship. The company collaborates with renowned bailiffs and ensures transparent and fair treatment throughout the collection process.
"Interstellar gave us confidence in their technical mastery and their ability to apply it in a way that suits us."
Raoul JonkersManager Services, Cannock
The challenge? A fully modern IT infrastructure that ensures security, speed, stability, and flexibility, aligning with the company’s ambitions to grow and support clients at a high level.
“We were looking for a partner to completely relieve us of infrastructure concerns so we could focus on core processes,” says Raoul Jonkers, Manager Services at Cannock. “Interstellar had a pragmatic approach. They gave us strong confidence in their technical mastery and their ability to apply it in a way that suits us. This was enough to entrust them with the entire infrastructure: from hardware to the setup and management of private and public clouds.”
Interstellar developed a complete IT infrastructure, including hardware and the management of private and public clouds, fully relieving Cannock of these concerns. This infrastructure is tailored to Cannock’s unique needs, with an emphasis on security and efficiency.
A significant advantage of Interstellar is their unique support through dedicated client teams. These always include a Service Delivery Manager, responsible for the agreed-upon services, and a Senior Engineer involved in both construction and management. This ensures that what is delivered is ultimately manageable.
“The communication with Interstellar is very open, transparent, and direct,” says Raoul Jonkers. “Instead of communicating through multiple layers, the right people are always involved. Additionally, technical and policy matters always converge within the client team, ensuring one never obstructs the other. It’s also great to see that the Senior Engineer understands our business processes. It feels like having an in-house IT department.”
The partnership with Interstellar has resulted in a robust and flexible IT infrastructure that ensures continuity and provides an excellent customer experience. The company now enjoys a more secure and integrated IT environment, ready for future growth.
A shortage of IT knowledge and the complex IT landscape led Cannock to fully outsource their Service Desk to Interstellar. This support goes beyond the Interstellar-managed IT infrastructure and includes in-house developed software and linked SaaS services, such as those for physical mail processes and finance.
Jonkers: “Besides better focusing on our core processes, this has led to fewer escalations, more stability, and quick follow-up. Even matters outside Interstellar’s responsibility are swiftly handed over to the relevant teams by their service staff. When it comes to IT infrastructure, they involve their own specialists.”
Interstellar has proven to be a reliable partner for all of Cannock’s IT needs, with a proactive approach to managing and resolving potential disruptions and performance issues. This partnership allows Cannock to concentrate on their core activities, while Interstellar provides the IT support necessary to achieve their business goals.
“Interstellar doesn’t just operate based on SLAs and KPIs, but focuses on the user experience for the client. They also ensure that technology continues to support business objectives. This grants them a great degree of freedom in these areas – similar to what we appreciate with our clients. Interstellar has demonstrated more than enough capability based on their knowledge and expertise,” concludes Jonkers.
