Let’s start at the beginning. ChatGPT is a chatbot powered by artificial intelligence (AI) that provides answers to a wide range of questions. It can handle everything from, “What are the 10 best restaurants in Delft?” to “Translate this article into French,” “Summarize the NOS news broadcast from May 13, 2024,” or “What are the benefits of using telephony in Microsoft Teams?”
Beyond answering factual questions, you can also specify the format you want for the response. Whether you need a list, a table, a visual representation, a scientific article, a technical analysis, or even a poetic reply—ChatGPT can deliver it all.
Raymond emphasizes that ChatGPT should not be seen as a threat but rather as a valuable tool when applied correctly. While you could search for similar information through Google, AI offers a way to quickly grasp complex topics or execute tasks. This is especially useful in the IT sector, where technical jargon can be challenging. ChatGPT can help simplify difficult concepts and provide practical insights.
If you’re curious about how to leverage ChatGPT to streamline your daily tasks, it’s especially effective when used with Microsoft Teams. Here are some practical applications:
Raymond explains, “Recently, we tested how ChatGPT could summarize a meeting. Not everyone could attend, and watching a recorded session takes time. By uploading the meeting transcript into ChatGPT and asking for a summary, we quickly received a concise overview of the key points. This saves a lot of time and makes information easier to share.”
“Taking it a step further, you can integrate ChatGPT directly into your Teams channels. Just as you mention colleagues (@…), you can also mention ChatGPT to ask a question. Whether it’s summarizing a long message, rephrasing an email, or translating text, ChatGPT can perform these tasks right within Teams.”
Raymond adds, “Another exciting use is employing ChatGPT as a resource for your chatbot. Imagine feeding ChatGPT all the information from your internal knowledge base, like your wiki. This enables your chatbot to answer customer questions that would otherwise require support. It’s a two-way benefit because your support team can also use ChatGPT to quickly find answers to challenging queries.”
The applications of ChatGPT are nearly limitless, but it’s essential to start with manageable steps. Raymond suggests experimenting with simple tasks, such as summarizing meetings or drafting email responses. Once you have the basics down, you can consider more advanced integrations, such as with Microsoft Teams.
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